Service design for asylum reception centres : a student project

After the immigration authorities have interviewed an asylum seeker at a transit reception centre, he or she is placed in an ordinary asylum reception centre. Due to the difficulties of settling refugees in Norwegian counties, the waiting list is long so many have to wait for many years inside these centres. The average waiting time is 3, 3 years.

There has been an increasing focus on the well-being of individuals, families and minors living in these reception centres, yet the support given to these depend for example on who is running the reception centre, volunteer resources in the area and the political climate.

Silje Kandal, a master student at the Department of Product Design at NTNU, wants to find out whether a Service design approach can improve some of the challenges that asylum seekers meet during their time in the reception centre. She will attempt a participatory process together with immigrants who have recently spent time in a reception centre, and use inclusive design methods to find out what the needs are from the end-user perspective, and which services can be designed to meet these needs.

She has been invited to conduct her design workshops at Dialogsenteret, which is an information centre for immigrants in Trondheim.

I am supervising Silje, and she will write an article about her process as well, that I will share here on

If you want to participate in the project, live in Trondheim and have been an asylum seeker, please contact me.

Also, if you know about similar design projects with asylum seekers, please send me a message.



About Brita Fladvad Nielsen

I'm a Postdoctoral researcher at the Norwegian University of Science and Technology. My focus is on Smart Energy Communities in urban settings as well as design of energy-devices for emergency settings and design for humanitarian markets, especially for refugee camps in rural areas of Africa. I blog about my research approach Design Thinking on and about humanitarian design at . I am also a mother of a child who is deaf, and I blog about her language development on
This entry was posted in Uncategorized. Bookmark the permalink.

One Response to Service design for asylum reception centres : a student project

  1. Pingback: Flyktningar og humanisme: frå eit designperspektiv | Teknologi for en bedre verden

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s